Shipping Policy

*Due to the current unpredictable state of COVID-19, we are experiencing an average delivery time of 2 days longer than what is stated during checkout. We are working hard to try to make this as fast as possible with our shipping providers.
 
Processing Time
Before we proceed with shipping, our estimated order preparation time is 2 to 3 business days. Orders received after 14:00 (Eastern time) are processed the following day. Orders are prepared between 9:00 and 17:00 from Monday to Friday. Orders are not prepared during Holidays. 
 
Parcel Forwarding
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. The Beauty Superstore is not responsible for lost or stolen packages.
 
Multiple Shipments
To better service our clients, our inventory is scattered from multiple warehouses throughout North America. Your order may be fulfilled from multiple locations. Please don't be alarmed, as we send notifications to inform you if your order is in fact coming from multiple warehouses. There is no additional shipping fee for this process. If there are any major concerns or packages have not arrived please contact us at support@thebeautysuperstore.com
 
Tracking Orders
When your order is ready to be shipped, you will receive a confirmation email. Most orders are shipped within 2-3 business days as stated above. Your tracking number will be provided with the confirmation email. If for any reason a tracking number was not included on the email please contact support@thebeautysuperstore.com. You can also find your tracked orders on your account page.
 
Shipping Prices/Locations
 
 Shipping Method Cost Location
United States Standard(Under $75) $15 All States
United States Standard(Over $75) FREE All States
United States Express(DHL) $30 All States
 
 Shipping Method Cost Location
Canada Standard(Under $75) $20 All Provinces
Canada Standard(Over $75) $5 All Provinces
Canada Express(DHL) $30 All Provinces
 
 Shipping Method Cost Location
Australia Standard(Under $100) $25 All States
Australia Standard(Over $100) $10 All States
Australia Express(DHL) $40 All States
 
 Shipping Method Cost Location
Europe Standard(Under $100) $25 All Countries
Europe Standard(Over $100) $10 All Countries
Europe Express(DHL) $40 All Countries
 
*Please note. The above is a general guideline on the shipping costs to your region. The most accurate costs for shipping are applied to the checkout page when making your purchase, some suppliers are located in different areas and the best shipping rate is automatically calculated at checkout. Please contact us if there are any major concerns with shipping costs/areas. info@thebeautysuperstore.com
 
International Orders
All displayed prices do not include VAT, regional taxes, or duties. 
Your order may be subject to import duties and taxes once a shipment arrives to your country. Please contact your local customs office for further information. 
The Beauty Superstore is not responsible for any duties and taxes applied to your package, and you will be responsible for paying any additional charges for customs clearance. 
Customs policies and tax rates differ widely from and within a country to another, but abiding the law, we must declare all items at their full price and can't alter this amount to decrease international customs fees. 
Shall you refuse a shipment from The Beauty Superstore, you will be responsible for the original shipping charges, duties and taxes related to this shipment, and the cost of returning the goods to us.